Frequently
Asked Questions

At Artbeat The Label it is currently only possible to pay via iDEAL (Dutch bank transfer). All prices include VAT. If you have trouble with iDEAL, please contact us.

Yes. We use a secure payment environment via iDEAL. Your data is never stored or sold.

You can return your Artbeat The Label product up to 14 days after receipt. The piece must be unworn and in its original condition.

Contact us via our contact form, then send the item back to our address in Nijmegen, Netherlands: Winselingseweg 16, Unit 53, 6541 AK Nijmegen.

Once we receive the item, the amount will be refunded within 14 days to the account used for payment.

All our jackets are second-hand. The original brand labels or labels from the previous owner are part of the character of the piece and fit our sustainable, unique approach. They tell the story of the garment.

Because these are second-hand garments, there may be light signs of wear. This is part of the authentic nature of each piece. We check every item carefully before shipping.

The materials we use are generally waterproof. We strongly recommend hand washing at low temperatures. Machine washing can damage the quality of the artwork. We cannot guarantee quality after machine washing.

Absolutely. Every piece is handmade and exists in just one copy. When it is sold, it is gone. That is the essence of Artbeat: one piece, one chance.

Yes! Pick-up in Nijmegen is possible by appointment. Contact us to arrange a time. Address: Winselingseweg 16, Unit 53, 6541 AK Nijmegen.

After receiving your payment we ship as soon as possible. Expect 2-4 working days for delivery within the Netherlands. For international orders, please contact us for shipping options.